At Itzy Ritzy, we aim to provide fast, reliable, and transparent shipping services throughout the UK and Europe. Please review the details below, as shipping options and return policies differ depending on your location.

Itzy Ritzy Europe operates from two warehouses: one in the United Kingdom and one in the Netherlands. Shipping conditions vary by country, so please read the following information carefully.

Shipping Within the UK

All UK orders placed on ItzyRitzy are dispatched from our warehouse in Crewe, United Kingdom.

UK Shipping Options:

• Free tracked & signed delivery service on all orders over £50
  
• Next Day Delivery available for orders placed before 4 PM (Monday to Thursday)
• For orders under £50, shipping costs will be calculated at checkout based on your location and products
  

UK Returns:

We offer free returns for orders shipped within the UK. To initiate a return, please contact our customer service team at hello@itzyritzy.co.uk

Shipping Within Europe

Shipments for all EU countries will be despatched from our NL warehouse. All products have been imported so duty and VAT will not be charged extra apart from countries outside the European Economic Zone. 

Europe Shipping Options:

• Free DPD shipping is available on orders over €100 in most EU countries
• Orders under €100 will be charged shipping based on destination and will be shown at checkout
• We are currently unable to offer free returns within Europe. All return costs must be covered by the customer
  

EU Free Shipping Eligibility:

Free shipping over €100 is available in the countries listed below. For countries not included, shipping rates will be applied at checkout.

• Free Shipping Countries (Orders €100+): Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Spain, Sweden

 

• Countries Excluded from Free Shipping: Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Greece, Iceland, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Vatican City

Note: Some countries are excluded from free shipping due to their distance from our warehouse in the Netherlands or limited shipping availability from our logistics partners.

If you have any questions about your order or need further support, please reach out to our customer service team at hello@itzyritzy.co.uk